For nearly three decades Susan has enjoyed the confidence of her customers and the loyalty of her employees.

A Kent State graduate, she has combined her background in education with her passion for customer service and produced a winning combination that has carried award-winning ESA Automation Services for 20 years.

Susan began working for ESA in 1996 as a temporary account manager.  After immediately increasing sales, employee census, and customers in very short order, she continued on for three years and successfully purchased ESA in 1999 when the opportunity presented itself.

The Cleveland Engineering Society played a big role in ESA’s success.  As a member volunteer, she amassed a huge network of professionals in the region, and in 2002 she was elected to the Board of Directors. In 2006-2007 she served as the board President, and later as CES’s Executive Director.

Her business philosophy is, “Listen to the customer, hire excellent people, and then get out of the way and let them do their jobs.

For over a decade, ESA has offered engineering expertise and unique software engineering capabilities. Our computer system consulting services have made important contributions in a variety of manufacturing and industrial arenas.

Touchscreen Computer


SBA Registered - Woman-Owned Small Business

  • Certified to do business with:

    • City of Cleveland

    • Cuyahoga County

    • Northeast Ohio Regional Sewer District

    • Greater Cleveland Regional Transit Authority

    • Ohio Department Of Transportation


541330 Engineering Services

541511 Custom Computer Programming Services

541512 Computer Systems Design Services

541519 Other Computer Related Services

541690 Other Scientific and Technical Consulting Services

541710 Research and Development - Physical, Engineering

CCR Registered

DUNS: 010180326


Standing Meeting


Decades of Success

Outstanding Safety Support to STS 114 Return-to-Flight Mission (Space Shuttle Discovery)- August 2005 
GEM Award to ESA Engineer 
NASA Glenn Research Center/Safety & Mission Assurance Directorate 
May 2004 
National Association of Women Business Owners -Cleveland Chapter 
Rockwell Chairman’s Team Award – 1997 
Awarded to ESA Engineer 
IQ PreAlert Intelligent Motor Development Team