Owner

SUSAN DAVIS

For nearly three decades Susan has enjoyed the confidence of her customers and the loyalty of her employees.

A Kent State graduate, she has combined her background in education with her passion for customer service and produced a winning combination that has carried award-winning ESA Automation Services for 20 years.

Susan began working for ESA in 1996 as a temporary account manager.  After immediately increasing sales, employee census, and customers in very short order, she continued on for three years and successfully purchased ESA in 1999 when the opportunity presented itself.

The Cleveland Engineering Society played a big role in ESA’s success.  As a member volunteer, she amassed a huge network of professionals in the region, and in 2002 she was elected to the Board of Directors. In 2006-2007 she served as the board President, and later as CES’s Executive Director.

Her business philosophy is, “Listen to the customer, hire excellent people, and then get out of the way and let them do their jobs.