For nearly three decades Susan has enjoyed the confidence of her customers and the loyalty of her employees.
A Kent State graduate, she has combined her background in education with her passion for customer service and produced a winning combination that has carried award-winning ESA Automation Services for 20 years.
Susan began working for ESA in 1996 as a temporary account manager. After immediately increasing sales, employee census, and customers in very short order, she continued on for three years and successfully purchased ESA in 1999 when the opportunity presented itself.
The Cleveland Engineering Society played a big role in ESA’s success. As a member volunteer, she amassed a huge network of professionals in the region, and in 2002 she was elected to the Board of Directors. In 2006-2007 she served as the board President, and later as CES’s Executive Director.
Her business philosophy is, “Listen to the customer, hire excellent people, and then get out of the way and let them do their jobs.
For over a decade, ESA has offered engineering expertise and unique software engineering capabilities. Our computer system consulting services have made important contributions in a variety of manufacturing and industrial arenas.
SBA Registered - Woman-Owned Small Business
Certified to do business with:
City of Cleveland
Northeast Ohio Regional Sewer District
Greater Cleveland Regional Transit Authority
Ohio Department Of Transportation
541330 Engineering Services
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541690 Other Scientific and Technical Consulting Services
541710 Research and Development - Physical, Engineering
Decades of Success
Outstanding Safety Support to STS 114 Return-to-Flight Mission (Space Shuttle Discovery)- August 2005
GEM Award to ESA Engineer
NASA Glenn Research Center/Safety & Mission Assurance Directorate
National Association of Women Business Owners -Cleveland Chapter
Rockwell Chairman’s Team Award – 1997
Awarded to ESA Engineer
IQ PreAlert Intelligent Motor Development Team